A customer was screaming at our pregnant cashier, whose hands were shaking so badly she could barely scan a single orange. I stepped in, bought her lunch, and thought that was the end of it. A week later, HR called me in, showed me two letters, and asked, “What do you think happens next?” I’ve worked in grocery retail for years as a department manager. Missing shipments? Come find me. Register crashing? Call my radio. Customer meltdown over artisanal almond butter? That’s my circus….CONTINUE READING IN BELOW
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