What began as an ordinary Friday night at the restaurant quickly turned into one of the most challenging shifts of my life. I was already busy when a family arrived with a long list of special demands — a window table, extra comfort, brighter lighting, and constant adjustments. Their comments grew more critical as the evening went on, from complaints about the menu to remarks about ordinary details such as the room’s lighting and the texture of the bread. I did everything I could to stay professional, even as they snapped for attention and sent dishes back for reasons that felt more personal than practical. By the time their desserts were cleared, I finally allowed myself a moment to breathe, certain the worst was over……..CONTINUE READING IN BELOW
A Family Complained About My Service and Left Without Paying an $850 Bill — but I Managed to Turn the Situation Around
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